FAQ
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What is your customer service e-mail?
- You can reach us at service@kouhighinc.com. We're happy to assist you!
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Where does my order ship from?
- All orders ship from our warehouse in Los Angeles, California.
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How long will it take to receive my order?
- We process and ship in-stock items within 2 business days.
- Delivery typically takes 3β7 business days, depending on your U.S. location.
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Why is my order delayed?
- Peak periods, holidays, or unforeseen events may cause delays.
- If itβs lost, it will be shown in the tracking info. Contact us if you need help!
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Can I change my shipping address?
- You may update your address before the order ships. After a tracking number is issued, the address canβt be changed.
- Email us at service@kouhighinc.com or use live chat ASAP.
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Can I cancel or modify my order after it's shipped?
- Unfortunately, once the order has shipped, it cannot be canceled or modified.
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Can I choose local pick-up for my orders?
- Weβre currently not offering local store pick-up due to inventory and logistics limitations.
- Weβre working on a better solution β thanks for your understanding!
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How do I track my order?
- Once your package ships, you'll get an email with a tracking number.
- You can track it via the link in the email or directly on the carrierβs website.
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About Discount & Promo Codes
- One code may be applied per order.
- All codes are valid for one-time use per customer.
- Items marked γLimitedγ are not eligible for discounts unless otherwise stated.
- About oversized/overweight items