FAQ

  • What is your customer service e-mail?
  • Where does my order ship from?
    • All orders ship from our warehouse in Los Angeles, California.
  • How long will it take to receive my order?
    • We process and ship in-stock items within 2 business days.
    • Delivery typically takes 3–7 business days, depending on your U.S. location.
  • Why is my order delayed?
    • Peak periods, holidays, or unforeseen events may cause delays.
    • If it’s lost, it will be shown in the tracking info. Contact us if you need help!
  • Can I change my shipping address?
    • You may update your address before the order ships. After a tracking number is issued, the address can’t be changed.
    • Email us at service@kouhighinc.com or use live chat ASAP.
  • Can I cancel or modify my order after it's shipped?
    • Unfortunately, once the order has shipped, it cannot be canceled or modified. If you still wish to return it after delivery, the items must remain sealed, and return shipping will be at your expense.
  • Can I choose local pick-up for my orders?
    • We’re currently not offering local store pick-up due to inventory and logistics limitations.
    • We’re working on a better solution β€” thanks for your understanding!
  • How do I track my order?
    • Once your package ships, you'll get an email with a tracking number.
    • You can track it via the link in the email or directly on the carrier’s website.
  • About Discount & Promo Codes
    • One code may be applied per order.
    • All codes are valid for one-time use per customer.
    • Items marked 【Limited】 are not eligible for discounts unless otherwise stated.
  • About oversized/overweight items